What Information We Hold and Why
When you open an account, we collect the details you submit — your name, contact information, and the payment method you choose, whether that is bKash, Nagad, or Rocket. Each transaction creates a record: the amount, the wallet reference, and the timestamp. We keep this to
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verify your deposits, process withdrawals to your registered wallet, and respond to any account queries you raise with support. We also collect device and session data — the type of browser or mobile you use, your connection type, and pages visited within the platform. This helps
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us identify login anomalies and keep your account accessible only to you. We do not sell your personal data to third parties for marketing purposes. Data shared with payment processors like bKash, Nagad, and Rocket is limited strictly to what those rails need to complete your
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transaction. Retention periods vary by data type. Payment records are held for as long as required to satisfy our operational and dispute-resolution obligations. You can request a summary of what we hold or ask us to correct inaccurate details — the contact path is in the
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section below. Availability of this service depends on your local law and the eligible regions we operate in.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.